Refund Policy
Welcome to the refund policy for Bricks & Basil Pizzeria. We want you to be delighted with every order from our pizzeria. If something goes off the expected course, this policy explains how refunds and credits work, what is required to process them, and how we handle returns for both in-store and online purchases.
Eligibility
Refunds are considered for orders that arrive late, are incorrect, or are significantly unsatisfactory due to factors under our control. To qualify, customers must provide evidence such as order number, delivery time, item photos, or a brief description of the issue within 7 days of delivery. For in-house dining, refunds are available only if the experience deviates from standard quality and is reported before leaving the venue, and the staff can verify the concern.
Online Orders
For orders placed through placidmeadowlane.xyz and fulfilled by Bricks & Basil Pizzeria, refunds may be issued as a full or partial amount to the original payment method or as store credit at our discretion. If a mistake is found in item quantity, composition, or delivery, please contact us at +44 20 7946 0123 within the specified window. Refunds for online orders typically take 5–10 business days to reflect on the original payment method, depending on your bank or card issuer.
In-Store Purchases
Refunds for dine-in purchases may be granted at the manager’s discretion within 7 days of service. If you return unused food, we may offer a replacement, a credit toward future orders, or a refund, subject to inspection. Be prepared to present your receipt and the payment method used at purchase.
Non-Refundable Items
Some items are not refundable, such as third-party delivery fees, promotional bundles, or custom orders prepared exactly to your instructions. If a portion of an order is consumed and the remainder is unavailable for return, a partial credit may be issued at our discretion.
Damaged or Missing Items
If your order arrives damaged or some items are missing, please notify us within 48 hours of delivery. We may request photos of the packaging and items to assess the situation. We will make every effort to replace the affected items or issue a refund or credit for the portion affected, as appropriate.
Refund Methods and Processing
Refunds will be issued to the original payment method whenever possible. If a store credit or a different method is preferred, this can be arranged at the discretion of Bricks & Basil Pizzeria. Once a refund is approved, processing times depend on the payment provider and may take several business days. We will confirm the decision and the expected timeline via email or phone, depending on the contact details provided during purchase.
Delivery Issues and Timing
For online orders, delivery estimates are provided at checkout. Delays caused by third-party couriers, weather, or traffic are outside our direct control, but we will work with you to resolve issues and offer suitable remedies, including rescheduled delivery or store credit when appropriate.
Gift Cards and Vouchers
Gift cards or vouchers are subject to their own terms. Refunds for gifts or stored credits follow the same general policy, but the remaining balance on a card may not be refundable. For any gift card related questions, please contact our support team at +44 20 7946 0123.
Changes to Policy
We reserve the right to modify this Refund Policy at any time. Any changes will apply to orders placed after the effective date. The current policy is effective as of 01 January 2025. For the latest terms, visit placidmeadowlane.xyz or contact us at +44 20 7946 0123.
How to Initiate a Return or Refund
To start a refund request, please provide the order number, items in question, photos if relevant, and the reason for the request. Send your information to our support team via the contact channel listed on placidmeadowlane.xyz or call +44 20 7946 0123 during business hours. We strive to respond within 2–3 business days with next steps.
Contact Details
Bricks & Basil Pizzeria
Address: 4 Pepperoni Street, Soho, London, W1D 3QG, United Kingdom
Phone: +44 20 7946 0123 • Website: placidmeadowlane.xyz
Prices are listed in £ and all refunds will reflect the same currency as the original payment when possible. If not, a bridging amount will be calculated and communicated in advance.
Thank you for choosing Bricks & Basil Pizzeria for your pizza experience. We appreciate your business and aim to resolve issues quickly and fairly to keep you satisfied with every visit.
Last updated: 01 January 2025